Acknowledgments, document requests, follow-ups and closings for a browser-based support inbox. Highlighted fields ask their value when you use the snippet.
Thank you for your message. We have received your request and will get back to you by Reply deadline.
Best regards, Your name
Documents needed;docs
Hello Customer name,
To review case Case reference we still need Required documents. You can reply to this email with the files attached.
Thank you, Your name
Follow-up after silence;follow
Hello Customer name,
Just checking in on our last message. Is there anything you need from us to move forward with Case reference?
Best regards, Your name
Passing to a colleague;handover
Hello Customer name,
Your request is now with Colleague name, who knows this area best. You will hear back by Reply deadline at the latest.
How to reach us;hours
You can reach us by replying to this email. We answer on working days between Opening hours, and we aim to respond within one business day.
Apology for the wait;sorrywait
Hello Customer name,
Sorry for the longer wait than usual. Your request about Request topic is being handled right now, and I will update you by Reply deadline.
Closing, resolved;solved
Glad we could resolve this for you. I am closing the ticket now. If anything else comes up, simply reply to this message and it will reopen automatically.
Closing, no response;closing
Hello Customer name,
We have not heard back about Case reference, so I am closing it for now. You can reply at any time and we will gladly pick it up again.
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